Skip to main content

No room at the inn? Hull hotel under fire for cancelling homeless booking

Britannia Hotel’s Royal Hotel in Hull has reversed its decision to cancel rooms for 28 homeless people at the Royal Hotel in Hull had been booked for a two-night stay from Christmas Eve until Boxing Day.

The hotel has been heavily criticised after it cancelled a 14-room booking for Christmas Eve to Boxing Day, which it says it did after the group had caused “a serious problem” while staying at the Ibis hotel in 2017.

Carl Simpson, who runs the Raise the Roof Hull homeless project, had already paid £1,092 for the reservations.

Britannia Hotels offered no immediate reason for the cancellation, with Simpson accusing the hotel of “discrimination”. He says that he had made it clear to the hotel about the project.

DoubleTree by Hilton, which opened in 2018 after a successful UK City of Culture programme, has offered to accommodate Raise the Roof, and include Christmas dinner free of charge.

Writing on his Facebook page, Simpson wrote: “We have been on the phone with the Royal Hotel Hull and they tell us that the 14 twin rooms we had booked for the homeless on Xmas Eve and Xmas day have been cancelled and money refunded. Before we booked this hotel we informed them that we was a homeless project and what it was for and they was fine about it so we paid £1,092.

“I asked for a reason and was told there isn’t one, I’ve asked for a email to be sent asap giving reason for this action so will update you when it arrives but in my eyes this is nothing more than discrimination especially after we was so open about what it was for.”

Britannia Hotels released a statement on Monday, saying it had cancelled the booking after receiving reports that the group had caused “a serious problem” while staying at the Ibis hotel in 2017.

It added: “The hotel has a number of families and tours staying over the Christmas period which we feel would suffer if the booking was taken. We have, however contacted the charity to advise that we are willing to take the booking with conditions.”


Want to stay up to date with the latest breaking news alerts?