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CWT improves customer experience with Concur Travel

CWT, the B2B4E travel management platform, has expanded its integration with Concur Travel, a brand for expense, invoice, and travel management solutions.

CWT clients using Concur Travel can now select RoomIt by CWT, the hotel distribution division of CWT, as their main source of hotel content.

This initiative aims to deliver an upgraded booking experience that includes enhanced rate descriptions across web and mobile. This will allow travelers to view the source of the rate and loyalty eligibility. Virtual payment is also available for all types of rates, removing the need to use personal or corporate credit cards.

Patrick Andersen, chief commercial officer and president, RoomIt by CWT, said: “We are proud to be a part of the first travel management platform to have this innovative connection in place with SAP Concur solutions, to provide an exceptional, consistent booking experience for travelers around the world, as and when they will need it.”

Max Miller, vice president TMC business development, SAP Concur, added: “Since the beginning, we have remained true to our focus on offering personalized choice for our customers.”

Miller continued: “CWT has embraced the SAP Concur ecosystem, extending the power of Concur Travel by providing an even more personalized customer experience for hotel bookings with RoomIt by CWT. This exemplifies the kind of ecosystem collaboration intended to keep the customer at the center of our partnerships.”