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Manchester Central’s ISO hat-trick success

Manchester Central claims to be the first major venue in the UK to reach triple ISO success. The venue has achieved the international standard for quality management systems, ISO 9001, a few months after being accredited with ISO 14001, the international standard for environmental management. Manchester Central has also been re-accredited for a second time with ISO 20121, the international standard for sustainable event management. In gaining these standards, the venue overhauled its event-related processes, establishing departmental standards to ensure the consistent delivery of a quality service. The accrediting bodies commended Manchester Central for its efforts in implementing a robust customer feedback and satisfaction procedure as well as infrastructure maintenance plans and a comprehensive internal audit structure. The accreditation also brings Manchester Central closer to becoming a paperless environment following the introduction of an online document management system. Manchester Central chief executive Angie Robinson, said: “Gaining the ISO 9001 accreditation absolutely exemplifies Manchester Central’s dedication to providing the highest service standards. We are committed to consistently exceeding our customer’s expectations and are delighted to add a third ISO accreditation to our list of accolades and maintain our position as an industry-leading venue.”