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BTA launches industry guidance on the TMC RFP process

The Business Travel Association (BTA) has today, 30 September, launched industry guidance to help support the travel industry in getting the best from their Travel Management Company (TMC) request for proposal (RFP) process.

The new white paper provides support for TMCs, customers, buyers and suppliers in exploring the components of the RFP process. It offers step-by-step guidance illustrating what is involved in running a successful TMC RFP, and how to achieve it.

The Association’s TMC RFP guidance will aim to equip the sector with key considerations and best practice to drive TMCs forward post-Covid.

The BTA’s latest white paper follows the development of industry guidance on TMC pricing models and accelerated TMC fee models, which launched earlier this year. The white paper’s consultations and development were established by the BTA in partnership with leading industry consultant, Nina & Pinta.

Throughout the consultation, the BTA alongside Nina & Pinta worked with TMCs and corporates to define and discuss the key considerations, requirements and objectives of the RFP for TMC Services. The white paper covers a range of topics including:

  • Why corporates should go to market and engage TMCs
  • Understanding the business requirements and objectives of the RFP for TMC services
  • Top tips for buyers in understanding the impact that travel has, and what matters in terms of TMC service requirements
  • Deciding on who to invite to RFP and keeping abreast of the market landscape

Clive Wratten, CEO of the BTA, said: “The impact of Covid on corporate travel practices has been significant, long lasting and in some cases, permanent – so it is crucial we support our industry to grow and adapt.  

“The BTA’s latest industry guidance is designed to explore the often onerous and lengthy TMC RFP process, and discusses how we can make this more accessible, sustainable and successful for everyone.

“We hope the white paper can be a benchmark adopted across the business travel sector, to enable best practice for TMCs and their stakeholders to support a robust return to travel.”

A copy of the BTA industry guidance white paper here.