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How can technology enhance event security?

By Ian Kerr, founder, Raven Controls



ikWe live in a threat-rich and litigious world. All too often our headlines are dominated by threats like Manchester Arena or disasters such as Hillsborough. The importance of security at events and conferences cannot be overstated.

In today’s society, there are a growing number of potential risks that can put the public in danger. If event management teams are to keep up, they must put efficient tools and processes in place to enhance security.

New technologies that streamline the incident and issue logging process at large-scale venues and events are transforming the way safety and security operations are run.

Real-time knowledge of a potentially dangerous situation is the key to effective security. If everyone has access to security software on their tablet or smart phone, they can notify and escalate important information, actions or responses straight away. This gives security teams complete visibility of their safety operation as it happens.

The ability to keep track of actions, decisions and updates in real-time allows security and events teams to remain ‘out in the field’, and not confined to a control room as many are now.

Security management technology enables venues and events to have pre-planned policies and emergency responses in place. Having tailored responses to different scenarios available in a shared mobile-accessible location ensures staff can deliver effective action quickly, whatever the situation. Investing in real-time incident software enables venues and events organisers to up-skill their teams and provides a much-needed solution to assist in managing and running events with an integrated, coordinated approach.

Incorporating technology into event security means that all data is logged in one place and is accessible at the click of a button. Having an accurate record of incidents means security personnel can learn from these incidents, using the rich data they have to produce better responses in the future.

Using data to identify hotspots or trends in the regularity of incidents, for example, can help to inform preventative measures that mitigate these situations in future, while creating efficiencies in event and operational response. With knowledge of key times, locations and types of incidents, security teams and venues can adjust their systems and protocols accordingly.

Incident management software doesn’t just streamline the logging process. By providing shared situational awareness with the emergency services and wider multi-agency partners, it makes integrated emergency management more efficient and easier for event teams to notify the relevant authority should they be needed.

Efficient communication between teams is crucial. Online notifications can quickly alert security teams to any issues and updates, arming them with all the information they need to be able to make an informed decision with a crystal clear rationale.

What is clear is that event and venue security is dynamic and works across multiple layers of command and control. Organisers must understand the significance of security and the risks they face if they get it wrong.

With the help of modern technology such as Raven Controls, operations safety and security teams at venues and large-scale events, such as conferences, can achieve their ultimate goal – to keep the public safe.