Systems and wellbeing
Jennifer Davidson, founder and MD of Sleek Events, links systems in her business to the wellbeing of her team
It’s no secret that mental health and wellbeing has been high on the agenda for the events industry over the last few years. I want to prepare my team so the pressure to deliver exceptional events doesn’t make them feel like they might boil over. It might sound odd to some people, but I believe that having simple, proven systems in place for my team to follow is a large part of the solution.
Think about the stress on new staff in their first week, what they have to learn and how they want to find their place in the team. Think about how it impacts your existing team, taking up time they were hoping to use on a project but wanting to make the newbie feel welcome. Imagine the huge difference it would make to a new member of staff to be able to smoothly integrate into your team. The key to this is systems - having them set out in a way which is easy to share, you can explain once and then your staff can revisit if necessary.
Many of us will think we have systems in place but, truthfully, a lot of them will be in our head or not easily accessible for our staff to read and understand. That’s why we have an online log of checklists for processes we know work for all aspects of our day-to-today activity. But it’s important not to stop there. Clients’ needs change, event practises innovate and we need to update or refine our systems - not just their content but also how we deliver them.
I see so
many points of
best practice across my team.
Our next away day will focus on reviewing our systems, consolidating ideas and agreeing the best way to share these systems with our team, permalancers and suppliers. Each of us will map out a system and discuss how would be best to deliver the process to the team - could it be a flow diagram, checklist, video or something else?
The security of having systems in place gives the team a peace of mind that naturally improves their sense of wellbeing in the workplace. But they also know they’re not tied down to just one way of working. I’m open to hearing how that system could be improved at any time.